Our
Privacy Policy

Your privacy is our utmost puuriority.

Updated 27 August 2023

OVERVIEW

At RAW MUNCH, we take our responsibilities seriously in protecting your Personal Data and compliance with Applicable Laws. We are committed to properly managing, protecting, and processing your Personal Data as per this Policy, which shall apply to all Personal Data we collect from you through our Platform.

Please read and review this Privacy Policy, which will inform you how we collect, use, process, and disclose your Personal Data. We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Policy. We hope it will help you in making an informed decision on whether to provide us with any of your Personal Data.

To understand RAW MUNCH’s Personal Data Protection Policy (“Policy”), terms used in this Policy shall have the following meanings:

· “Personal Data” means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any applicable Data Protection Law;

· “Applicable Laws” means Singapore’s Personal Data Protection Act 2012 and its subsidiary legislations and regulations as amended from time to time;

· “Platforms” means collectively RAW MUNCH’s Website, Social Media, and Apps, and any other websites or applications which we may own or operate from time to time;

· “Social Media” means RAW MUNCH’s pages and accounts on third-party social media platforms such as Facebook, Twitter, YouTube, LinkedIn, Instagram, and Pinterest;

· “Website” means the RAW MUNCH website accessed at the following address www.rawmunch.com;

· “RAW MUNCH, we, us, or our” means Roar Times Pte Ltd;

· “YOU” means the customer or user of the Platform may it be an individual or a company.

During our connection with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, mailing and delivery addresses, email address, birthday, network and device data (including your IP address and device or advertising identifiers), your shopping or browsing behaviours, facial image, voice recording (for customer service calls) and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us.

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

By (1) clicking “Yes” on our Policy pop-up or any web form referring to this Policy on any of our online platforms, (2) submitting your Personal Data to us when signing up for an account on the Website, (3) browsing our Website, or (4) ordering any of our products and services, you are agreeing to the terms of this Policy.

We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. We advise that you check this Privacy Policy regularly. We will do our best to notify you by email or by notice on the Website of any material changes to the Policy.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Personal Data from you when:

1. You register an account on the Website or the Apps;

2. You use any of our related services, such as subscribing to our newsletter, product notifications;

3. You browse our products and services or otherwise interact with our Website and Apps;

4. You place an order using our Platform;

5. Sign up as an Affiliate of Raw Munch;

6. You accept our cookies on your device;

7. You interact with our customer experience team or other representatives, for example, via our webform, emails, telephone calls, letters, or face-to-face meetings;

8. You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;

9. You participate in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;

10. When you are contacted by, and respond to, our marketing representatives and customer care team;

11. We receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;

12. Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;

13. Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or

14. When you voluntarily submit your Personal Data to us for any reason.

Your credit card details are collected, processed, and stored directly by our third-party payment processors according to their terms of use and privacy policies. None of your credit card details are stored with us.

However, we collect your bank account details to verify your payments and process your refunds.

We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws.

Please ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure to do so may result may render us unable to provide you with the products and services you have requested.

HOW WILL YOUR DATA BE USED?

We may use and disclose your Personal Data for purposes necessary to provide you with our products and services, including to, but not limited to:

1. register and maintain your user account and to verify your identity or age;

2. process your order for our products or services, process or collect your payment for the order;

3. deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;

4. process your returns or refunds as per our Terms and Conditions;

5. provide you with support services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;

6. communicate with you concerning (i) your queries, requests, and feedback, (ii) material changes to our Website or Apps Terms of Service, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;

7. personalise and improve your customer experience when you visit our Platform or communicate with us;

8. manage business needs, research, data analysis, improving our Platform, and developing new products and services;

9. monitor and enforce compliance with our Terms of Service, including dispute resolution;

10. comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law; and

11. ensure our Website and Apps function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website and Apps.

12. to comply with regulatory requirements or obligations

13. to conduct investigations or take action in relation to any violation of our Terms and Conditions for our Platform;

14. any other actions reasonably related to the above specified purposes.

In addition, we may use and disclose your Personal Data for the following Additional Purposes, but not limited to:

1. send you marketing communications in relation to our sales, products, services, promotions or the Platforms;

2. send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;

3. deliver ads which are related to our products and services which may be of interest to you on the Platforms or other websites, apps or online platforms;

4. enable businesses to deliver ads which are related to their products and services which may be of interest to you;

5. invite you to our private customer events;

6. process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;

7. conduct market and customer research, analysis or tracking;

8. promote our products and services on our Platforms;

9. manage the administrative and business operations of RAW MUNCH and complying with internal policies and procedures;

10. improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and

11. any specific purpose concerning a particular product or service, which we may separately notify you on the product or service page;

12. Any other purposes that we may notify you of at the time of obtaining your consent.

We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such use does not require consent under Applicable Laws.

If you withdraw your consent for us to use and process your Personal Data the Purposes or the Additional Purposes, we may no longer be able to provide you with the related products, services, or benefits associated with our promotion.

HOW LONG WILL MY DATA BE RETAINED?

Your Personal Data will be retained for as long as you have your account, or as long as it is necessary to provide our services to you, or (in the case of any contact you may have with our Customer Care Team) for as long as it is necessary to provide support-related reporting and trend analysis only.

We may also hold onto some of your information even after you have closed your account or when it is no longer needed to provide the services to you. This is for reasonably necessary purposes, or when we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions.

WHO WILL YOUR PERSONAL DATA BE SHARED WITH?

We do not sell any of your personal information to any third party.

However, in relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to our:

1. employees, consultants, temporary workers;

2. payment processors, who process your payment on our Platform;

3. logistics providers, such as courier services which will deliver your order to you;

4. business partners or vendors in connection with the processing of any promotion, event or service organised by us;

5. professional advisers and consultants, such as marketing agencies and advertising partners;

6. agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data; and

7. companies approved by you, such as social media sites (if you choose to link your account to us);

8. law enforcement and fraud prevention agencies or anybody required by law;

9. any other party whom you authorize us to disclose your Personal Data to.

We may also disclose your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such disclosure does not require consent under the Applicable Laws.

We do our best to minimize the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose.

HOW CAN I ACCESS OR AMEND MY PERSONAL DATA?

You may access or correct your personal details (e.g. name, birthday, billing address, delivery address) by logging in to your user account on our Platform under “Account Details” and edit each relevant field then click “Save Changes”.

For Personal Data that cannot be corrected by you by logging in to your user account on our Platform, you may request to access and correct such Personal Data by submitting a written request to us via email at hi@rawmunch.com. We may need to request additional information from you to confirm your identity before providing access or making the correction.

We will do our best to respond to Personal Data access and correction requests within thirty (30) days. Where we are unable to meet this timeline, we will update you with the soonest possible time within we can provide the information or make the correction. Please note that certain types of Personal Data access and correction requests may be exempt under Applicable Laws.

We may charge you a reasonable fee for handling and processing your Personal Data access request.

We will send your corrected Personal Data to every other person or entity to which such Personal Data was disclosed by RAW MUNCH within the year before the date of the correction unless such person or entity does not need the corrected Personal Data for any legal or business purpose.

REQUEST TO WITHDRAW CONSENT

If you wish to withdraw your consent for us to send you sales, marketing, or promotional information, please inform us as follows:

1. to withdraw consent from receiving SMS promotions: please unsubscribe by following the steps provided in the promotional SMS;

2. to withdraw consent from promotional emails: please click on the Unsubscribe link in the promotional emails;

3. to withdraw consent from receiving promotional material with your order package: please email our Data Protection Officer at hi@rawmunch.com.

Once we receive notification that you wish to withdraw your consent for receiving marketing or promotional materials or communications, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. As such, you may still receive marketing or promotional materials or communications during this period.

If you withdraw your consent to receive marketing or promotional materials through a specific communication mode (e.g. SMS), we may still contact you for other purposes in relation to the products and services via other communication modes you have subscribed to (e.g. email).

You may withdraw your consent for the collection, use and/or disclosure of any of your Personal Data in our possession or under our control by submitting a written request via email to our Data Protection Officer at hi@rawmunch.com. Note that, depending on the nature of the consent withdrawal, we may not be able to continue to provide you with some or all of our products or services. We will process such a request within a reasonable time from receiving notice from you of your withdrawal of consent. Once the processing is complete, we will no longer collect, use and/or disclose your Personal Data, except to the extent we retain your Personal Data for compliance, regulatory, or other legal purposes.

ADMINISTRATION AND MANAGEMENT OF PERSONAL DATA

We will make reasonable efforts to ensure your Personal Data likely to be used by us or disclosed by us to another organization is accurate and complete. However, you should update us of any changes in your Personal Data. We will not be responsible for relying on inaccurate or incomplete Personal Data if you have not updated us of changes.

We will also implement reasonable security arrangements to ensure that your Personal Data is sufficiently protected and secured. This includes having reasonable measures to prevent any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage, or alteration of your Personal Data.

While we are dedicated to securing our systems and our Platform, we cannot warrant the security of any information that you send to us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

You can help us by being responsible for securing and maintaining the privacy of your password(s) and Account/Profile registration information and verifying that the information we maintain about you is accurate and current.

We will not be responsible for any unauthorized use of Personal Data by third parties which is attributable to factors beyond our control.

When Personal Data in our possession is (i) no longer required for any reason connected to the purpose it was originally collected or (ii) retention by us is no longer necessary for any other legal or business purposes, we will exercise measures to ensure such Personal Data is either destroyed or anonymised.

If Personal Data is transferred out of Singapore, we will comply with Applicable Laws in doing so. This includes: (i) obtaining your consent, unless an exception exists under Applicable Laws or any other laws, and (ii) taking reasonable steps to ascertain whether the foreign recipient of the Personal Data is bound to comply with standards of protection that are at least comparable to the Applicable Laws.

THIRD-PARTY COOKIES

A cookie is a small piece of information that is placed on your computer when you visit certain websites. Most websites like ours use cookies to enhance your online experience.

RAW MUNCH uses cookies for the following purposes:

1. Enabling certain features and functions on our Websites, e.g. remembering your details, browsing and other services preferences;

2. Building up a profile of how you and other users use the website;

3. Improving the efficiency of our website;

4. Adminstering services to you; and

5. Establishing usage statistics

You may reject cookies through the settings on your browser. Note that this may result in the loss of Website functionality, restrict your use of the Website, or delay or affect the way in which the Website operates.

Advertisements on our Website may be provided by third-party advertisers and their agencies. These may generate cookies to track how many people have seen a particular advertisement (or use the services of third parties to do this), and to track how many people have seen it more than once. Raw Munch does not control these third parties and their cookies policies and if you have questions about their cookie policies, please contact Raw Munch at hi@rawmunch.com and we will try our best to assist you by providing information about these third-party advertising agencies.

Raw Munch is not responsible for the Personal Data policies (including Personal Data protection and cookies), content, or security of any third-party websites linked to Raw Munch website.

GOOGLE ANALYTICS

RAW MUNCH uses Google Analytics functions. Please see this link on how your data is collected and this link for instructions on opting-out of any Google Analytics data tracking.

RAW MUNCH may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings, you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

RAW MUNCH also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show RAW MUNCH ads on sites across the Internet. RAW MUNCH and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to RAW MUNCH, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to RAW MUNCH.

When you log on to the RAW MUNCH website, RAW MUNCH – with the help of Google Analytics – may use your browsing behaviour to connect it with any other data that has previously been provided by you, as per this policy.

WHAT ARE MY RIGHTS?

We respect your rights to the following:

1. right to be informed about how your personal information is being used;

2. right to access the personal information we hold about you;

3. right to request the correction of inaccurate personal information we hold about you (you can do most of this through My Account);

4. right to request deletion of your data, or to stop processing it or collecting it, in certain circumstances;

5. right to stop direct marketing messages and to withdraw consent for other consens-based processing at any time;

6. right to request that we transfer or port elements of your data either to you or another service provider;

7. right to complain to your data protection regulator;

8. right to withdraw your sent by writing to our Data Protection Officer at hi@rawmunch.com

HAVE A QUESTION?

For any questions relating to your Personal Data, this Policy; the collection, use, or handling of your Personal Data by us; or how we are complying with Applicable Laws; you may contact our Data Protection Officer via email at hi@rawmunch.com.

Emails and letters should clearly state that you are making a data protection query, request or complaint in the subject line to ensure the matter is dealt with expediently.

We will strive to deal with any query, request or complaint; promptly and fairly.

GOVERNING LAW

This Policy and your use of this Website shall be governed in all respects by the laws of Singapore.

UPDATES ON DATA PROTECTION POLICY

As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time. In this regard, RAW MUNCH may update this Policy to ensure that it is consistent with industry trends and any changes in legal or regulatory requirements. We reserve the right to amend the terms of this Policy at our absolute discretion.

Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our Website. Any amended Policy will be posted on our website and can be viewed at www.rawmunch.com/privacy-policy/. By continuing to use our Platforms and/or services after the Policy has been amended, you hereby agree to be bound by the terms of such amended Policy.

You are encouraged to visit the above Website from time to time to ensure that you are well-informed of our latest policies about Personal Data protection.